TERMS & CONDITIONS
PAYMENT POLICY
You can make payments through our website, the George app, or cash on the day. You will have 7 days in which you can pay if you decide to make a manual payment, if the payment is not received then we will, unfortunately, have to assume you are not interested and we will put the product back onto our website for you to try again or for someone else to buy it.
SHIPPING & DELIVERY
To offer you a cost-efficient delivery worldwide, we work together with efficient and trusted couriers. For us to obtain a suitable shipping quote, we need to know the exact quantity(s) of goods desired, the delivery address and whether the purchase is for an individual or a company. Please note that packing and shipping fees are not included in the sale price of any item(s) and are for the buyer to cover. If you wish to pick up your item(s) or arrange delivery yourself, please let us know if you would like us to sort packaging or not. Within Graz and the surrounding area, we also deliver personally, carry the goods into your home and set them up if needed. Please note that all other deliveries are door-to-door only, meaning only to the curb. Once the item(s) leave the warehouse, we as Revenda Furniture are no longer responsible for any delays, damages or losses. Shipping with insurance is not standard, so please let us know in advance if you would prefer this as an option.
DAMAGES DURING / AFTER SHIPPING
Unfortunately, it can accrue that goods get damaged during deliveries. We therefore recommend including an insurance for any transportations. However, in the event of damage even with insurance it is not guaranteed that you will get refunded. We as a company are not responsible for any refunds of this kind. If you notice any defects on the packaging or the good(s) please first report immediately to us and then to the shipping company within 24 hours of receipt or else, it will be difficult to prove that the damage did not occur after delivery. Also keep in mind to thoroughly document any defects for investigations.
RETURN POLICY
All items are covered by a legal guarantee of 1 year against undisclosed defects. Signs of wear consistent with age are expected and do not qualify as defects. Customers have a 14-day right of withdrawal to return items without reason. Refunds include the purchase price and standard shipping costs, with no restocking fees.
Return shipping costs are the buyer’s responsibility. Items must be returned in their original condition.